Printing Tips

Here are a few simple tips that will greatly increase your ordering experience

File Preparation

  • Please familiarize yourself with our file specification guidelines by clicking here

Planning

  • Be realistic with your expectations and give yourself enough time for possible delays
  • Most common causes for delays:
    1. Art file needs revision (e.g. CMYK not applied, incorrect bleed for trim)
    2. Customer delay in responding to questions
    3. Error or defect requires re-print
  • Expect the unexpected...don't put all of the responsibility on the printer
  • Communicate your deadlines when ordering...if you don't tell us, we won't know

When Ordering

  • Submit your order as early as possible if you seek the fastest turnaround. Jobs are "gang run" so printing schedules change daily. If your on a tight deadline, please contact your sales rep to make arrangements prior to placing the order
  • Details are very important...pay close attention when placing your order that you select the correct product, quantity and shipping method
  • You will have an opportunity to upload your files during or at the end of the ordering process
  • After you initially upload your files, please check the order details which you can find under "view my orders/jobs" and make sure you uploaded the correct files
  • If you have to resend your files because there was a problem, please go to "view my orders/jobs" and click "upload more files"
  • If you need additional assistance with the shopping cart system, please click here

While In-Production

  • To check on the status of your order, just log into your account and select View My Orders/Jobs. There is usually no need to call us unless:
    1. It has been longer than the estimated turnaround
    2. You do not have access to a computer
    3. Our website is down

Post-Production

  • Once your order has been completed it will ship to the destination entered via the method chosen when the order was initially placed. If the pickup option is available and was selected, you will receive an email with instructions as to when you can pickup your order.
  • To track your order please click tracking on the website or within your order details and use the tracking number you were provided
    (your tracking information will be emailed and will also be posted within your order details)
  • If the tracking number does not work immediately, please allow up to 4 hours for it to become active
  • If after this time the tracking number still does not work, please email sales@rollingpress.co or call the office at 646-970-0100 and provide your order/job number so we can more efficiently assist you